Elite Myotherapy Policies
Our vision is to maintain our position as the Australian leaders in the musculoskeletal industry. We aim to be the largest and most reputable provider of Myotherapy services in Australia, with multiple clinics delivering a very personal, unique and Elite service.
We will continually develop and fine tune all company procedures within the clinics, and computerise the business model to ensure a very efficient and smooth client experience. Elite Myotherapy will continue to promote the benefits of Myotherapy to the greater public around Australia enabling us to grow steadily into the future.
Our Commitment To You
Often when faced with a medical issue, knowing whom to see can be the biggest challenge.
Myotherapy can address and resolve a large number of muscular skeletal dysfunction and disorders.
Our commitment to you is that if Myotherapy does not alter your symptoms within 3 treatments we will investigate and find an appropriate alternative practitioner, write a referral letter and follow your treatment through until the best outcome is achieved for you.
Why Is Elite Myotherapy Unique?
We are a dedicated Myotherapy practice that carefully hand selects its practitioners and is focussed solely on the unique treatment of Myotherapy.
Our highly qualified training officer and quality assurance practices ensure our team maintain the highest ethical standards and medical knowledge with the very best technology at their disposal.
Our focus is you and improving your well-being!
Cancellation Policy
As appointment times slots in a day are limited and valuable to our clients in urgent need of treatment, we do charge a fee of 100% of the session value to clients who do not attend their scheduled appointment and do not provide notice or cancel their appointment 24 hours in advance.
We are sure you appreciate that this is essential to the viability of running our practice.
Privacy Policy
Elite Myotherapy Pty Ltd is committed to implementing and promoting a Privacy Policy that will ensure the privacy and security of your personal information and abides by the National Privacy Principles.
We will collect, maintain and use your personal information only for the primary purpose of providing you with advice and services.
We may also use your personal information for other purposes related to the primary purpose such as administration, planning, product development and research purposes.
If you would like more information about the way Elite Myotherapy manages the personal information held, please contact our office.
Quality Policy
The Elite Team is committed to providing a responsive, personal, high quality, myotherapy service. Our teams vision extends Victoria wide and is centred around professionalism, integrity and outstanding results.
Our commitment is to maintain and fully utilise a total quality management approach in accordance with the International Standard ISO9001: 2000.
Our attitude towards this powerful business model extends beyond just certification and into the exciting arena of setting quality objectives and monitoring the continual improvement. Improvement in the quality of our performance can only result from a total team effort.
Our drive for a professional service will only be achieved by properly motivated, trained and appreciated team members who are conscious of “doing it right the first time”.
It is our strong belief that our clients’ perception of our performance is always the reality. Every team member of Elite Myotherapy Pty. Ltd. has a responsibility for quality and the ability to make a difference.
OHS & R Policy
Elite Myotherapy operates in a competitive service industry. The trust instilled in our company by our clients comes from the professionalism and integrity of our team members. Our Team Members are our service! Their attitude, motivation, and safety are of the highest importance.
Elite Myotherapy is committed to ensuring that safety is a major priority and must be considered during all work performed.
The safety of our clients, their staff, together with the larger general public shall be given equal priority to that of our own team members. The objectives of our health and safety program are to; – Achieve an accident free workplace – Make health and safety an integral part of every team members position.
Team members at all levels are accountable for the working environment under their control. During planning and implementation, all work practises must comply with the company’s technical, safety and administrative procedures.
Rehabilitation: Our company is committed to ensuring that the rehabilitation of injured team members will be carried out in an atmosphere of open communication, constructive problem solving and co-operation between parties. Ill or injured team members will be encouraged to ensure a speedy resumption of their normal duties, with the optional for light duties subject to medical advice.
Have a question?
We are here to assist you!
If you would like to ask a question of one of our qualified Myotherapists, simply complete the contact form here and we will be in contact with you.
Alternatively, you can call us on: 03 9826 2006
